Refund policy

Overview:

As each item is made to order specifically for you, we do not accept returns for change of mind. We only offer returns for items that arrive damaged or faulty.

Product Quality Resolution:

When your order is delivered, you'll receive an automated email from customer@trackorder.site with a unique "Report a Problem" link. This is the fastest way to resolve any product concerns, as it allows our fulfillment team to quickly evaluate and address any manufacturing defects or damage with just one click.

Please do not email customer@trackorder.site directly.

Product Disclaimer:

Due to the nature of print-on-demand products – each made to order specifically for you:

  • Colors may appear slightly different from what is shown on your screen due to variations in monitor settings, printing processes, and fabric types
  • Size charts are provided as a guide only - please review carefully before ordering as measurements may vary slightly between products
  • Minor variations in print placement (within 1-2 cm) are considered normal and not defective
  • Imperfections including sizing, positioning, and slight variations in artwork appearance that do not affect the overall quality or usability of the product are not considered defects
  • All product photos, mockups, and images shown on the website are for illustrative purposes only. The final product may vary in appearance, including but not limited to color, positioning, and scale of designs. These variations are normal and expected in print-on-demand products

Non-Returnable Items:

We do not accept returns for:

  • Change of mind
  • Incorrect size selection
  • Custom or personalized orders (unless damaged)
  • Items that have been worn, washed, or altered
  • Items marked as final sale
  • Sale items or gift cards

Return Process for Damaged Items:

  1. After delivery, you'll receive an email from customer@trackorder.site with a unique "Report a Problem" link - this is the fastest way to resolve any issues
  2. Simply click the "Report a Problem" link in that email to submit your claim
  3. Please contact us within 30 days of receiving your order with:
    • Clear photos showing the damage or manufacturing defect
    • For multiple items with the same issue, all affected items must be shown in one photo
    • Your order number
  4. Do not send items back unless specifically instructed

Refunds and Reprints:

  • Refunds or reprints are only issued for manufacturing defects or damaged items
  • Shipping costs are not refunded
  • Processing time varies depending on your payment provider
  • All refund requests must be submitted within 30 days of delivery

Limitation of Liability:

To the maximum extent permitted by law:

  • Our liability is limited to the purchase price of the product
  • We are not liable for any indirect, consequential, or incidental damages
  • We reserve the right to refuse any return that does not comply with this policy

Exchanges:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Governing Law:

All purchases through our store are governed by the laws of New South Wales, Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of New South Wales.

Contact Information:

After delivery, you'll receive an email from customer@trackorder.site containing a unique "Report a Problem" link - this is the fastest and most efficient way to resolve any product quality issues. Simply click the link in that email to report any problems or leave feedback. 

If you haven't received the post-delivery email with the "Report a Problem" link and need assistance, you can contact us at: https://merch.makegoldgreat.com/pages/contact

Company Information This Returns Policy is issued by: Eyes Here Pty Limited, Trading as: Make Gold Great, ACN: 656 142 997 Operating in: Sydney, New South Wales, Australia